Repeat Prescriptions

https://www.patientaccess.com/

Springfield Practice runs an efficient, safe and timely repeat prescription service.  We have two repeat prescription clerks who work closely with our doctors and follow careful  procedures to ensure safe prescribing for our patients.

We run medication reviews at regular intervals and you may be asked to come in for an appointment to discuss your medication, or attend for blood tests and other reviews as needed.  We try not to bring you in unnecessarily.

You can order your repeat medication by using the repeat slip issued with your prescription. Tick the items that you require only, and then pop the request slip into the letterbox in the wall at the side of the reception desk.  If you have lost your slip please ask the complete the medication slips at the desk.   We only accept prescription requests in writing.

• We require 48 hours notice to process a repeat prescription for a number of reasons. 

• Please ensure your contact details are up to date in case we need to contact you about any queries with the request.
• We can post your prescription but only if you supply your own self-addressed envelope and stamps.
• If you prefer a chemist to collect the prescription for you, all you need to do is telephone your usual chemist and inform them that you have ordered your prescription and ask them to collect it on your behalf.
• We are unable to take requests for medication over the telephone. 
• If you have a problem and you need to discuss this with a prescription clerk please telephone between 9am and 12 noon 024 76332628 and select option 2 or direct dial 02476 339853.
• We pride ourselves on the safety and efficiency of the repeat prescription service. Please let us know if you think there are ways we can improve and we will be happy to discuss your ideas.
• In line with Coventry CCG Pharmaceutical guidelines, we regret we are unable to fax prescriptions for repeat medication.

• We require two full working days for us to issue your repeat medication. You may need to allow a bit longer if you require the chemist to collect, prepare and deliver your medication.

• We know that on rare occasions you may overlook ordering your repeat medication. If you find yourself in this situation please let us know as soon as possible so that we can take steps to help you.

• We cannot do prescriptions immediately and you may be asked to return later. 

• If you are frequently late ordering prescriptions you will receive a letter from us as late ordering causes inconvenience to yourself, our staff, the GPs and the chemist.

• If you run out of medication and we are closed please contact your chemist.  They may discuss the possibility of supplying up to 3 days emergency supply but this varies from chemist to chemist and is dependent upon the type of medication you are requesting.

• We try our best to help as everyone's circumstances are different we will need to decide what is the best course of action at the time.

• Unfortunately, we are unable to fax prescriptions for repeat medication.

If you are away from home and your medication has run out, you will need to register as a temporary patient with a GP in the area in which you are staying, or call 111.  If you give the information to your temporary GP, usually your request slip or the empty bottles, you will be able to obtain a prescription.

Unfortunately, we are unable to prescribe for patients who are on holiday, especially if they are in another country.  If you do not have any evidence of the medication you require, we are happy to supply that information to your temporary doctor.  Ask them to telephone our surgery.

We now have a service to enable you to order your regular repeat medication on line.

You will need to register for this service. On our website  www.springfieldmedical.co.uk and scroll down to the bottom of our home page.

You will see a number of "Online services".  Select "Repeat Prescriptions" which will open in a new window. If you are registered to use this service you can order your medication by logging on with your secure passwords.  If you have not registered you will  need to visit the surgery to obtain a registration form, instructions and your unique access codes. By using this service you will be agreeing to our terms and conditions and we will hold your email address on our computer data base which will be kept confidentially by our practice and not given to any other organisation.

Please be aware that we cannot guarantee the security of using an email service that is outside of the NHS secure website. 

Please note:

• We can only process prescriptions that have been authorised by a doctor to be repeated. 
• This service is only for ordering repeat medication.  If you need medical advice please contact the surgery by telephoning 024 76332628.
• We hope you find this service helpful if you are unable to get to the surgery to order your prescription. 

You can also arrange for  a local chemist to collect and deliver your medication.  Telephone the chemist of your choice and let them know you have ordered a prescription and when it will be ready for them to collect.

Thank you.