We have listened to patient feedback and have changed our appointment and telephone system in an endeavour to meet your requests.
We only operate an appointment system - we do not offer a walk-in service.
Telephone appointments: Many conditions and queries can be dealt with quickly over the phone and can be more convenient for working patients. Medication queries, test results and follow up appointments are often dealt with this way. The GP will telephone you either in the morning or afternoon, they only try once. However, due to the nature of general practice, we cannot guarantee the time so please be prepared to be flexible.
Routine: matters for which you need to plan ahead: You can book up to four weeks in advance for a routine appointment.
Same day appointments: Sometimes you need to be seen on the day, perhaps for something that has been ongoing but now has worsened? "On the Day" appointments are limited and are released on a daily basis at 8.30am bookable via patient online access or by telephoning the practice. These appointments are limited and can go very quickly.
Urgent: Acute episodes or medical situations that you feel are urgent may be seen by the duty doctor. In most cases the duty doctor will call you first to prioritise the sickest patients first. This is why it is important to give brief details of the problem to the receptionist. They are bound to confidentiality rules too. Due to the nature of these clinics appointment times cannot be guaranteed and you may be required to wait. Please phone as early as possible during the day.